Elizabeth Palmer

Elizabeth Palmer

YINI Placement Company
Network Rail

Background
Going on to study Geography at University of Cambridge


Lead Stakeholder Management for Footbridge Replacement

Elizabeth was assigned as lead stakeholder manager for the replacement of the expired Churchill Road footbridge in north London - a sensitive and challenging role. Before commencing work on site, Elizabeth researched and produced a stakeholder matrix to identify those parties affected by the works. As stakeholder co-ordinator, she assumed responsibility for all communications with these stakeholders. She liaised with the local authority and line side neighbours, playing a key role in arranging the necessary consents for the project to go ahead, such as closure of the highway and coordinating ‘Public Information Events’.

As stakeholder manager, Elizabeth dealt professionally with local opposition to the new bridge by organising a design options presentation for stakeholders. As a result, the team were able to make late design feedback changes that accommodated local stakeholders’ needs.

Results

The communication plan designed by Elizabeth reduced local complaints by 80% from start to end of the project and, despite significant local opposition at the start of the project, the new footbridge was successfully installed on schedule. A saving of £20,000 was also made for the project by finding efficiencies in the delivery of the works.

 “In this challenging project, Elizabeth displayed a maturity beyond her years. She embraced the challenges that came with the role with passion and has been a valuable asset to the team for the past year. I am privileged to have had the opportunity to work with such a bright young talent”.

Ray Chan, Scheme Project Manager, Network Rail

 
Date published: 
September 14, 2015